Frequently Asked Questions

BELOW YOU CAN FIND A LIST OF THE MOST COMMON QUESTIONS OUR CUSTOMERS ASK BEFORE AND AFTER THE PURCHASE.

1. How can I get personalized help with choosing the right extensions or wig?

• Feel free to ask our team for assistance! We're here to help you find the perfect match based on your style, hair type, and needs. Just reach out via our contact form or email, and we'll guide you every step of the way. Please allow 1-2 business days for a response!

2. How can I track my order?

• Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment and get real-time updates on its delivery status.

Are your wigs and extensions made from real human hair?

• Yes, all of our wigs and extensions are made from 100% high-quality human hair. This ensures a natural look, durability, and the flexibility to style them just like your own hair. Our products are designed to give you the best in quality and versatility, so you can feel confident and beautiful every day.

4. How long does processing and shipping take?

At Diamond Legacy Extensions, we strive to get your order to you as quickly as possible.

  • Processing Time: All orders are processed within 1-3 business days (excluding weekends and holidays).
  • Shipping Time: After processing, shipping typically takes 5-10 business days, depending on your location and carrier delays.

🚨 Important: Once your order has shipped, we are not responsible for lost, stolen, or delayed packages. Please double-check your shipping details before placing your order. If you experience any issues after shipping, please contact the carrier directly.

For expedited shipping options, please contact us before placing your order, and we’ll do our best to accommodate your request! 💕

5. Does DLE offer refunds or exchanges?

At Diamond Legacy Extensions, we want you to be fully satisfied with your purchase. We offer exchanges and returns on unused items within 30 days of receiving your order.

✅ Eligibility for Refunds & Exchanges:

  • Items must be unused, undamaged, and in their original packaging (including tags and protective coverings).
  • Items that have been worn, altered, washed, or styled (e.g., cut lace, dyed hair, removed tags) are not eligible for a refund or exchange.

🚨 Important Policy Details:

  • All sales are final after shipping. We do not offer refunds for delays, lost, or stolen packages once shipped.
  • If your item has a manufacturing defect or was damaged during shipping, we will cover the return shipping costs.
  • If you are returning for any other reason, the customer is responsible for return shipping fees.

To initiate a return or exchange, please contact us first so we can guide you through the process!